New online billing system puts more information at your fingertips
Big news for residents with utility accounts! The City of Pearland Water Billing and Collections Department is transferring to a new online billing system on April 3. The new system will have new features to better serve the needs of customers including:
- A more user-friendly online interface
- A detailed, interactive online consumption analysis
- An improved paper bill, including historical usage information
- The option to see account details and make payments 24/7 through the online portal
- The opportunity to enroll in eBilling and the recurring credit card program online
On the new system, customers will be able to look at a summary of their account, view their bills and make payments, and view their account history. A consumption analysis will also be available where residents can monitor the amount of utilities they are using and make adjustments in the future and customers can also sign up for electronic billing and automatic credit card payments.
Residents who currently have accounts will be receiving a new account number in their monthly bill. This account number is the last five digits of your old account number plus "-001" for most residents. A few accounts will use "-002" or "-003" instead. Customers who use the automatic bank draft feature will not need to re-enroll. The transition is not impacting bank draft customers. Their payments will be deducted automatically. No action is required. However, credit card information from the recurring credit card payment program will not be transferred to the new system in order to protect account holder's financial information. These customers will need to re-enter their credit card information into the new system on or after April 3 if they wish to continue these kinds of payments. Additionally, as part of this launch, beginning Friday, March 31 at 1 p.m until Monday, April 3 at 8 a.m., residents will not be able to pay their bills online or via the automated phone attendant. Learn more about utility billing and the new online billing system.