Community Development staff reaches milestone
2,500 permits reviewed electronically this year alone
Last year, the City of Pearland took steps to to modernize planning, permitting, licensing and code enforcement processes by implementing a new software - TRAKiT. The platform allows City Staff to streamline processes to better serve the community. Since its inception, the use of the software has redefined the way the Community Development Department conducts day-to-day operations allowing the Department to become paperless while improving internal and external customer service. This year alone, more than 2,500 permits have been reviewed electronically.
Before the implementation of the software, there were countless rooms full of plans and files, however, the quantity of paper files has decreased significantly in the past year and now everything is stored electronically. This allows staff access to information at the touch of a button.
For internal employees, the system tracks every submittal entered in the system, and routes it to the departments that need to conduct a review. From a Garage sale permit, a major subdivision or a major commercial project. Department staff logs everything online and it becomes readily available to customers to submit changes, corrections or any items needed for their project to be approved and issued.
For external customers, the web portal allows them to register and log in to submit permits, pay fees, track their permits and print information required information for their project. They can submit information for predevelopment meetings where departments are represented to suggest and or answer any questions that an applicant may have before their project. Applicants are able to submit everything online for easy processing and tracking for all their permitting needs.
This effort is in line with City Council’s Strategic Priorities of Fiscal Responsibility.