City of Pearland, TX
Home MenuWinter Weather Utility Billing Action Plan
Many customers faced broken pipes and leaks because of the winter storm, including dripping faucets to prevent frozen pipes. These actions are often reflected in your water bill.
Rather than waiting for bills to go out and adjusting when customers receive their bills, staff are taking a proactive approach to make adjustments before bills get sent out.
These steps include:
- Maintaining a winter quarterly average with consumption from 2020
- Suspending late fees for one billing cycle
- Suspending shut-off procedures for two billing cycles
- And adjusting accounts to the lessor of their actual current usage or their usage from 2020.
With the 32/30 Plan in motion, the bill for this service period would go out to customers in April and May 2021.
For accounts started March 2020 to current, these customers will be billed the lessor amount of their actual current usage or their winter quarterly average based on December 2019 and January 2020.
This blanket approach is more comprehensive than individual adjustments, so this will be in place of adjustments.
For more information, please see the City’s website or call 281.652.1603
With UB standard monthly late fee and shut off automated calls, these General Automated Calls will begin March 8th , 1st due date after winter storm is March 15th. For each cycle, the bill message and the general automated calls due date will be edited. The calls will be sent out week prior to the due date. - See script and chart below.
With the City’s proactive approach due to the winter storm of suspending late fees for one billing cycle and shut offs until May, this call is to inform your account is in arrears. To avoid a high bill payment and resumption of late fees on your next bill, due date March 15th, consider paying your account or setting up a payment plan. Staff is ready to assist you, please call 281.652.1603.
Schedule:
|
CYCLE |
Waived Late Fee Due Date |
General Automated Call Date |
Late Fee Automated Call Date |
|
13 |
2/15 |
3/8 |
3/15 |
|
14 |
2/26 |
3/29 |
3/22 |
|
11 |
3/3 |
4/5 |
3/29 |
|
12 |
3/8 |
4/7 |
3/31 |
Texas Disaster Impacts
Self-Reporting Tool
In an effort to track the scale of this Winter 2021 Disaster at local levels, the State of Texas is collecting damage assessment data. The information collected will help officials across the state gain an understanding of damages for individuals throughout Texas during the recent winter weather.
To access the assessment tool, scan the QR Code or visit the Reporting Website.
This report is voluntary and is not a substitute for reporting damage to your insurance agency, nor does it guarantee disaster relief assistance.
Housing Enforcement & Repair Opportunity
(HERO) Program
Residents of Pearland that sustained home damage due to the Winter 2021 Disaster may be eligible for assistance through the HERO Program. For more information or to submit an interest form, please visit the HERO Program website.
You can also download the full application and mail the completed form to:
CDBG Housing Enforcement & Repair Opportunity
Fire Admin Building
2703 Veterans Dr.
Pearland, TX 77584
Questions? Call Code enforcement at 281.652.1766 or e-mail codeenforcement@pearlandtx.gov. Make sure to reference the HERO Program when reaching out.
FREQUENTLY ASKED QUESTIONS
HOTLINES
Water Related - 281.652.1900
General Inquiries - 281.997.4100
Permits - 281.652.1638
2.19.21 Update
BOIL WATER ADVISORY
Status: Rescinded
Water Point of Dispensing
The City of Pearland's Parks & Recreation Department is in the process of planning a point of dispensing for bottled water. The City recognizes that while water is now available throughout the vast majority of the City, the Boil Water Notice makes it difficult for residents to remain hydrated. More information to follow.

