Department Complaints

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The Pearland Police Department is committed to providing professional, high-quality services to all persons and does not tolerate misconduct or wrongdoing on the part of its members. If you believe that you have been subjected to police misconduct of any type, you are encouraged to report the incident to the Pearland Police Department.

Complaints may be registered in-person, over the telephone, by mail, email or fax; however, pursuant to Texas Government Code 614.022 complaints must be in writing and signed by the person making the complaint.

The Internal Affairs Division investigates incidents of alleged misconduct or violations of the department’s policies or procedures.

The Internal Affairs Division will NOT investigate any complaint regarding the validity of a traffic citation or appropriateness of any charges filed in connection with a police investigation. The appropriate venue to dispute tickets/charges is the court of record.

To initiate the complaint process:

In Person:
Complaints may be filed 24 hours a day, 7 days a week at the Pearland Public Safety Building, 2555 Cullen, Pearland, Texas 77581 (North/Police side of building).
Request to speak with an on-duty supervisor. You may also request to speak with a representative from Internal Affairs directly Monday through Friday, 8 a.m. to 4 p.m.
Relay the circumstances of the complaint to the supervisor/Internal Affairs investigator.
Complete and sign a written statement (if applicable).
Note: To facilitate the process, you may also download a Citizen Complaint Form, fill it out and drop it off at the police station to the attention of “Internal Affairs.”

By Phone:
Call the police department at 281.997.4100.
Request to speak with the on-duty supervisor or member of Internal Affairs (M to F, 8 A to 4 P). Please note that you will likely be asked for your name and call-back number as duty supervisors are usually on patrol. Unless an emergency exists, expect a call within two hours.
Relay the circumstances of the complaint to the supervisor/Internal Affairs investigator.
Provide a means to receive a statement form (if applicable).
Complete and return the signed statement (if applicable).

By Mail:
Download a Citizen Complaint Form.
Detail the nature and circumstances of the incident and the specific complaint.
Sign and date the form.
Mail the form to: Internal Affairs Division, Pearland Police Department, 2555 Cullen, Pearland, Texas 77581.

By Email:
Send an email to either:Follow the instructions you receive in reply
Captain O. Lopez, Administrative Services Division Commander
Sgt. O. Ybarra, Professional Standards Supervisor

By Fax:
Download a Citizen Complaint Form.
Detail the nature and circumstances of the incident and the specific complaint.
Sign and date the form.
Fax the form to: 281.997.4350 Attention: Internal Affairs Division

Forma de quejas en español: Citizen Complaint Form - Spanish

Regardless of the method of complaint, please include the following:

  • The date, time and location of the incident
  • The officer’s name, badge number and/or description
  • Any witness’ name and phone number
  • License numbers for any vehicles involved in the incident
  • Any other items you feel may be important, such as copies of traffic tickets, photographs, medical records, etc. If you have injuries, please include their nature and extent.

Remember, it is very important to file the complaint as soon as possible in the event photographs or other evidence can be obtained quickly.