Pam Thompson
Manager, Utility Billing

After-Hours Emergency
To report an emergency to the Public Works department between 7 a.m. and 5 p.m. please call 281.652.1900. If you have a Public Works related emergency after 5 p.m. Monday through Friday or 24 hours a day on the weekend, please call 281.652.1900 and our answering service will contact the proper Public Works crews immediately.

Public Works emergencies:

  • backed up sewers
  • water main breaks
  • no water
  • dirty water
  • stop light out of service
  • man hole lid missing
  • debris in the road that is impeding traffic flow 

Please Note: 
Billing questions should be made to the office during normal business hours, 7:30 a.m. to 5:30 p.m. Monday through Friday. The after-hours answering service does not have access to account information. Office number to call is 281.652.1603.


  • When will more information be available?
  • Will this impact the amount of my monthly bill?
  • Why is the City changing systems?
More FAQs

Water Billing (Garbage & Water Service)

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Storm debris collection

Non-Development Usage and Service Fees

Services to the Community
  • To provide timely and accurate meter reads to allow billing and financial integrity
  • To provide timely and accurate billing and collection of water, sewer, and garbage services provided to City of Pearland utility customers
  • Maintain residential, commercial, and industrial meters to ensure accurate meter readings
The mission of the Water and Sewer Billing & Collections division is to conduct billing of water, sewer, and garbage services and the receipt of revenues, along with other departmental services established by City ordinances and state regulations as they apply to the City’s water system, and commit to handling each resident’s concerns with respect, while treating all customers equally and ethically.

Online Forms
New Service
Termination of Service
locations to serve you 

East side:

City Hall Complex 

3519 Liberty Drive, Pearland

West side: 

Pearland Public Safety Building 

2555 Cullen Parkway, Pearland

Hours: 7:30 a.m. - 5:30 p.m. (Monday - Friday)
Drive-thru hours: 8 a.m. - 5 p.m. (Monday - Friday) 

Drop boxes are located at both locations and 2150 Countryplace Pkwy. for 24 hour service.
New Mailing Address for payments: P.O. Box 206022, Dallas, Texas 75320-6022, applications and deposits continue to mail to physical address.
Physical Address: 3519 Liberty Drive, Pearland, Texas 77581 


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City of Pearland Water Billing and Collections welcomes any questions, comments or feedback.  Please use this form to contact us.


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