Nancy Massey
Water Billing & Collections Manager

After-Hours Emergency
To report an emergency to the Public Works department between 7 a.m. and 5 p.m. please call 281.652.1900. If you have a Public Works related emergency after 5 p.m. Monday through Friday or 24 hours a day on the weekend, please call 281.652.1900 and our answering service will contact the proper Public Works crews immediately.

Public Works emergencies:

  • backed up sewers
  • water main breaks
  • no water
  • dirty water
  • stop light out of service
  • man hole lid missing
  • debris in the road that is impeding traffic flow 

Please Note: 
Billing questions should be made to the office during normal business hours, 8 a.m. to 5 p.m. Monday through Friday. The after-hours answering service does not have access to account information. Office number to call is 281.652.1603.

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Water Billing (Garbage & Water Service)

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Non-Development Usage and Service Fees

Services to the Community
  • To provide timely and accurate meter reads to allow billing and financial integrity
  • To provide timely and accurate billing and collection of water, sewer, and garbage services provided to City of Pearland utility customers
  • Maintain residential, commercial, and industrial meters to ensure accurate meter readings


locations to serve you 

East side:

City Hall Annex

3523 Liberty Drive

West side: 

Pearland Public Safety Building 

2555 Cullen Parkway


Hours: 8 a.m. - 5 p.m. (Monday - Friday)
Drive-thru Hours (West Side Location Only):

8 a.m. - 5 p.m. (Monday - Friday) 

Drop boxes are located at both locations for 24 hour service.
New Mailing Address for payments: P.O. Box 206022, Dallas, Texas 75320-6022
Mail applications and deposits to physical address.
Physical Address: 3519 Liberty Drive, Pearland, Texas 77581