This plan is for the read cycle and the billing cycle to eventually catch up to within an average of 15 days of each other. Please refer to the video above for detailed information on what happened. The plan:
extends the current read cycle (the period of time water is used) from 28 days on average to 32 days on average
reduces the billing schedule (how often bills are sent out) from monthly to every 30 days
reduces the distance between meter reading and billing over time.
2. Why do we need a catch-up plan?
Currently, your monthly statement is reflecting water consumption used approximately 60 days prior to receiving your bill. The plan is to bring your water consumption used from 60+ days in arrears to an average of 15 days.
***Note: If you are not billed for city water (Sewer and/or Garbage only customers), these changes will not have an impact.
3. When does this plan go into effect?
The plan is effective April 25th. Depending on your billing cycle, you will be billed between August and September for the new 32 day read cycle. For detailed information on your new bill date and due date, please reference the schedule below.
4. What billing cycle am I in?
There are 4 billing cycles within the City.
West of SH 288
Between Max/Manvel Road and SH 288
Customers are between Hwy 35 and Max/Manvel Road
Customers are located East of Hwy 35
5. What do my billing dates look like?
Please consult the map above in Question 4 to determine which billing cycle you are in.
Read dates indicate the dates for which your water meter will be read.
Billing dates indicate the dates for which you should receive your bill.
6. Who is affected by this plan?
Customers who are billed for City water will be affected by the 32/30 Plan.
7. Why can’t I just pay what I owe?
This option is not yet available because we bill every resident in cycles.
An option to pay what is owed will be announced at a later date. Refer to question 12 below for more information.
8. Will I have more than 12 bills in one year?
No, a resident will not receive more than 12 bills in a calendar year. We will be billing all cycles every 30 days.
9. How are you charging me to catch-up?
On the catch-up plan, we will bill you on average for 32 days of used consumption instead of on average 28 days. To address the additional consumption for the extended read cycles, we have extended each residential rate tier. Your bill will be based on your actual read consumption. You will be able to find what consumption period you are being billed for on your statement each month and a breakdown of the charges. You can also log in to your account portal at any time to view your consumption history and previous statements.
Residents will see an effect in both the billing cycle and tier usage. As a result of having bills cover on average 32 days of usage vs. on average every 28 days (as it was in the past), consumption rates will naturally increase. To avoid having customers jump tiers, the City has developed a new tier system that will fairly preserve the rates at which residents and businesses utilize their water.
RESIDENTIAL SEWER TIERS
*No change because WQA set on 28 day reads
COMMERCIAL/MULTI-UNIT WATER & SEWER TIERS
IRRIGATION WATER TIERS
Note: Tiers increased approx. 14.29% to account for the read frequency increasing from 28 to 32 days or 14.29%
10. Will my due date fluctuate?
We will be billing each cycle, on average, every 30 days, which will result in fluctuating monthly due dates. Per the City Ordinance chapter 30 section 30-39, your due dates are at least 14 days from your generated bill. To prevent more than 12 bills in a calendar year (i.e. 2 due dates in 1 month), your due date may fluctuate on an average of 14 to 20 days. For a detailed bill/due schedule for your cycle see question 5.
11. Where can I get more information?
Please see the video explanation above or call us at 281.652.1603. We will also be sending out calendars with your bill/due dates soon.
12. What is the “True-Up” plan?
The True-Up plan is an option to pay the balance in full to catch-up their consumption in one bill. This option is not available at this time. This page will be updated as details are finalized.