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1. What is the 32/30 Plan?
2. Why do we need a catch-up plan?
3. When does this plan go into effect?
4. What billing cycle am I in?
5. What do my billing dates look like?
6. Who is affected by this plan?
7. Why can’t I just pay what I owe?
8. Will I have more than 12 bills in one year?
9. How are you charging me to catch-up?
10. Will my due date fluctuate?
11. Where can I get more information?
12. What is the “True-Up” plan?
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