Start/Cancel Water Service

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Setting Up Water Service  

Welcome Home! We're glad you have chosen Pearland. As our tagline reads, you're in the right place. Applications for new service may be completed online or in person. Once the form has been submitted, new customers can complete the process by emailing the required documents and then calling 281.652.1603 to make a deposit/connection fee using a Visa, Discover or MasterCard debit/credit card. You can also register for water service in the Utility Billing department, located in the City Hall Annex (3523 Liberty Drive) or the first floor of the Public Safety Building (2555 Cullen Parkway).

For next business day service activation, applications, documents, and deposits must be received by 4 p.m. Applications, documents, and deposits received after 4 p.m. will be activated within 2 business days.

The following documents must be received to activate services:

  • A copy of the Driver's License/Government Issued ID of each person listed on lease/settlement page.
  • A copy of the settlement page from your title company
  • A copy of your current lease (1st and last page with signatures)

For your convenience, you can email the required documents to utilityservice@pearlandtx.gov. You may also deliver the documentation to our offices located at 3523 Liberty Dr. or 2555 Cullen Pkwy. Please note, services will not be activated until all required documentation is received along with the application and deposit/connection fee.

Note:  Your application will be deleted and you will need to complete a new application if your supporting documentation is not received within 48 hours of your application being submitted.

Use this map to determine if water is available at your address (water lines are in blue and sewer lines are in green, and service is available for the areas in light yellow):


Terminating Water Service

We always hate to see residents move, but we understand that not everyone can live in Pearland forever. Termination forms can be completed online or accepted via email at utilityservice@pearlandtx.gov. Please include your name, address, date of termination and a forwarding address on the email requests. All voluntary terminations must be received in writing; terminations are not be accepted by phone. To avoid involuntary termination, payments must be rendered as of the due date on the billing statements. 

Please note that The City of Pearland only terminates utility services Monday through Thursday. If you request service to be terminated on Friday, Saturday or Sunday, the termination will not be processed until the following Monday.