Applications for new service may be completed online or in person. Once the form has been submitted, new customers can complete the process by emailing the required documents and then calling 281.652.1603 to make a deposit/connection fee using a Visa, Discover or MasterCard debit/credit card. You can also register for water service in the Utility Billing department, located in the City Hall Annex (3523 Liberty Drive) or the first floor of the Public Safety Building (2555 Cullen Parkway).
For next business day service activation, applications, documents, and deposits must be received by 4 p.m. Applications, documents, and deposits received after 4 p.m. will be activated within 2 business days.
The following documents must be received to activate services:
- A copy of the Driver's License/Government Issued ID of each person listed on lease/settlement page.
- A copy of the settlement page from your title company
- A copy of your current lease (1st and last page with signatures)
For your convenience, you can email the required documents to firstname.lastname@example.org. You may also deliver the documentation to our offices located at 3523 Liberty Dr. or 2555 Cullen Pkwy. Please note, services will not be activated until all required documentation is received along with the application and deposit/connection fee.
Note: Your application will be deleted and you will need to complete a new application if your supporting documentation is not received within 48 hours of your application being submitted.